77zoya Privacy Policy
Your personal data belongs to you. This policy explains clearly and completely what 77zoya collects, why we collect it, how we store it, and what rights you hold as a player.
Introduction
77zoya ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 77zoya Platform at 77zoya.app. This Privacy Policy sets out the basis on which we collect, process, store, share, and delete personal information in connection with your use of our online casino and sports betting services.
This policy applies to all registered players, visitors to 77zoya.app, and anyone who communicates with us via email or any other channel. By creating a 77zoya account, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not agree, you must not use the Platform.
This Privacy Policy is incorporated by reference into the 77zoya Terms & Conditions, which govern your use of the Platform in full.
Our Privacy Principles
Everything 77zoya does with your personal data is governed by these six core principles. They inform every system, every process, and every decision that touches player information.
Purpose Limitation
We collect personal data only for specific, clearly stated purposes â account management, payment processing, fraud prevention, regulatory compliance, and service improvement. We do not use your data for any purpose not described in this policy without obtaining your prior consent.
Data Minimisation
We collect only what is genuinely necessary. If a service can be delivered without a particular piece of personal information, we do not collect it. We periodically review the data we hold and delete anything that no longer serves a documented purpose.
Security by Design
All personal data held by 77zoya is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Database access is restricted to named, authorised personnel only. Security configurations are reviewed on a quarterly basis.
Accuracy
We take reasonable steps to ensure that personal data we hold is accurate and kept up to date. You may review and correct your account information at any time by logging in or by contacting our support team at [email protected].
Storage Limitation
Personal data is retained only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period expires, data is securely deleted or anonymised.
Transparency
We believe you have the right to know exactly how your data is used. This policy is written in plain, accessible English so that every 77zoya player â whether based in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh â can understand their privacy rights without legal expertise.
1. Personal Data We Collect
1.1 Registration Data
When you create a 77zoya account, we collect the information you provide directly, including:
- Full legal name
- Date of birth (to verify you are 21 years of age or older)
- Mobile phone number
- Email address (where provided)
- Preferred payment method identifier (e.g., bKash mobile number, Nagad account reference)
- Username and hashed password
1.2 Identity Verification (KYC) Data
To comply with our age verification and know-your-customer (KYC) obligations, we may collect and process copies of identity documents, including your National ID Card (NID), passport, or driving licence. Biometric data embedded in these documents (such as a photograph) is processed solely for identity verification and is not used for any other purpose.
1.3 Financial Data
We collect transactional data necessary to process deposits and withdrawals, including payment method type, transaction reference numbers, amounts in BDT (ā§ŗ), timestamps, and transaction status. Full payment card numbers are never stored on 77zoya servers; card payments are tokenised by our payment processor before reaching our systems.
1.4 Usage and Gameplay Data
We automatically collect data about how you interact with the Platform, including:
- Games played, bet amounts, and outcomes
- Sports markets browsed and bets placed (cricket BPL, T20 World Cup, IPL, football, kabaddi, etc.)
- Session start and end times (recorded in Bangladesh Standard Time, UTC+6)
- Pages visited and navigation paths within 77zoya.app
- Responsible gaming tool usage (deposit limits set, cooling-off periods activated)
1.5 Device and Technical Data
When you access the 77zoya Platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and service optimisation. We do not use this data to build advertising profiles.
1.6 Communications Data
If you contact 77zoya support via email at [email protected], we retain a record of that correspondence including your contact details, the content of your message, and any attachments. These records are used to resolve your query and to improve our support services.
2. How We Use Your Personal Data
The table below summarises the primary purposes for which 77zoya processes personal data, together with the lawful basis for each processing activity.
2.1 Personalised Promotions
Where you have given consent, 77zoya may use your gameplay history and preferences to tailor bonus offers and promotional communications. You may withdraw this consent at any time by contacting support at [email protected] or by adjusting your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
2.2 Automated Decision-Making
77zoya uses automated systems to detect unusual betting patterns, identify potential fraud, and flag responsible gaming concerns. Where an automated process results in a consequential decision affecting your account (for example, a temporary suspension pending investigation), you have the right to request human review of that decision by contacting our support team.
3. Cookies & Tracking Technologies
3.1 What We Use
77zoya uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, maintain your login session, remember your preferences, and analyse Platform usage. We do not use third-party advertising cookies or cross-site tracking pixels.
3.2 Types of Cookies
- Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
- Functional cookies: Remember your preferences such as preferred language display and notification settings.
- Analytics cookies: Help us understand how players navigate 77zoya.app so we can improve the experience. Data collected is aggregated and anonymised.
3.3 Managing Cookies
You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your 77zoya account. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Samsung Internet.
4. Sharing Your Personal Data
77zoya does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below.
4.1 Payment Processors
To process your deposits and withdrawals in BDT, 77zoya shares necessary transactional data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our card processing provider for Visa and Mastercard transactions. These partners are contractually bound to process your data solely for the purpose of completing the transaction and are prohibited from using it for any other purpose.
4.2 Game Providers
When you play a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a session token and anonymised player identifier are shared with that provider to facilitate gameplay. Full personal details such as your name, NID, or payment information are never shared with game providers.
4.3 Legal and Regulatory Disclosure
We may disclose personal data to law enforcement agencies, regulatory authorities, or other third parties where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any individual, or protect the rights and property of 77zoya.
4.4 Service Providers
We engage a small number of trusted third-party service providers to assist in operating the Platform â including cloud hosting, cybersecurity monitoring, and customer support software. All such providers are subject to data processing agreements that restrict their use of your data to the specific services they provide to 77zoya.
77zoya never sells your personal data to advertisers, data brokers, or marketing companies. We never share your NID, passport details, or payment credentials with game providers. We never send unsolicited marketing communications to third parties on your behalf.
5. Data Retention
5.1 Active Accounts
For active 77zoya accounts, we retain personal data for the duration of your account's existence and for a period of five (5) years following account closure, unless a longer retention period is required by applicable law or ongoing legal proceedings.
5.2 Transaction Records
Financial transaction records, including deposit and withdrawal history in BDT (ā§ŗ), are retained for a minimum of seven (7) years to comply with applicable financial record-keeping requirements. This applies regardless of whether your account remains active.
5.3 KYC Documents
Copies of identity documents submitted for KYC verification are retained for the duration of the account plus five (5) years following closure. Documents are stored in encrypted form with access limited to our compliance team.
5.4 Support Communications
Records of support interactions are retained for three (3) years from the date of the last communication, after which they are securely deleted unless they are relevant to an ongoing dispute or legal matter.
5.5 Deletion Process
When a retention period expires, personal data is either securely deleted (overwritten to prevent recovery) or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and service improvement purposes.
6. Your Privacy Rights
As a 77zoya player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "PRIVACY REQUEST" and a description of your request. We aim to respond within ten (10) business days.
6.1 Right of Access
You may request a copy of all personal data that 77zoya holds about you. We will provide this in a structured, commonly used, machine-readable format.
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating a phone number) can typically be made directly within your account settings.
6.3 Right to Erasure
You may request that 77zoya delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis exists), or where you object to processing and there are no overriding legitimate grounds. This right is subject to our legal obligation to retain certain data for specified minimum periods as described in Section 5.
6.4 Right to Restrict Processing
You may ask us to temporarily suspend processing of your personal data â for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
6.5 Right to Object
You have the right to object at any time to processing of your personal data carried out on the basis of legitimate interests, including profiling for personalised promotions. Where we are unable to demonstrate compelling legitimate grounds that override your interests, we will cease the processing activity.
6.6 Right to Withdraw Consent
Where processing is based on your consent (such as receiving personalised promotional communications), you may withdraw that consent at any time. Withdrawal is effective immediately and does not affect the lawfulness of any processing undertaken prior to withdrawal.
7. Data Security Measures
7.1 Technical Safeguards
77zoya employs the following technical measures to protect your personal data:
- 256-bit TLS/SSL encryption for all data in transit between your device and 77zoya servers
- AES-256 encryption for all personal data stored in our databases
- Multi-factor authentication required for internal staff accessing production systems
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
- Intrusion detection systems monitoring all server access in real time
- Automated alerting for anomalous login attempts and unusual account activity
7.2 Organisational Safeguards
Access to personal data is granted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and receive regular training on data protection best practices. Access logs are audited regularly.
7.3 Breach Response
In the event of a personal data breach that is likely to result in a risk to affected individuals, 77zoya will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. We will document all breaches internally regardless of whether notification is required.
8. Protection of Minors
8.1 Age Restriction
The 77zoya Platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification checks are conducted at registration and may be repeated at any point during the account lifecycle.
8.2 Discovery of Underage Data
If 77zoya discovers that personal data has been collected from a person under 21 years of age, the associated account will be immediately suspended, all pending transactions will be cancelled, and the personal data will be securely deleted as expeditiously as possible, subject to any legal obligation to retain evidence of the breach for investigative purposes.
9. Updates to This Policy
9.1 Notification of Changes
77zoya may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or service offerings. Where changes are material, we will notify registered players via their registered contact details at least seven (7) days before the revised policy takes effect. The effective date at the top of this document will always reflect the date of the most recent revision.
9.2 Continued Use
Your continued use of the 77zoya Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you may close your account before the updated policy comes into force by contacting support at [email protected].
10. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77zoya handles your personal data, please reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and thoroughly.
Email (plain text â not a clickable link): [email protected]
Subject line for privacy requests: "PRIVACY REQUEST"
Target response time: within 3 business days for standard enquiries; within 10 business days for formal data subject access requests.
Support is available around the clock, including during major cricket events such as BPL and T20 World Cup fixtures.
Keep Exploring 77zoya
Now that you know how 77zoya protects your data, explore our full range of games and betting markets â all designed for players across Bangladesh.
Login to Your Account Explore 77zoya Casino Browse Slot Games Cricket Betting Markets Read Our FAQ Terms & Conditions